Contact BCU Online
Choose the channel that fits your question. For authentication-sensitive requests, we recommend using official phone numbers listed here—not links from unexpected messages.
Phone support
Member Relations: 1-800-388-7000
24-hour card support: 1-866-820-3871
Member Relations hours: Monday-Friday, 7:00 a.m.-6:00 p.m. CT.
Secure email routing
General inquiries: service@bcu.org
Privacy requests: privacy@bcu.org
Do not send full account numbers or card details by email. Use in-app messaging when available.
Office and mailing address
Headquarters: 340 N Milwaukee Ave, Vernon Hills, IL 60061, United States
Mailing address: P.O. Box 7300, Vernon Hills, IL 60061, United States
Send a message
This static demo form does not transmit data. When you deploy the site, point the form action to your CRM, helpdesk, or secure endpoint.
Get the right financial support faster
To speed up resolution, include the product category in your first message: personal banking, business banking, lending, or digital access. Clear context helps route your request to teams that can respond with specific next steps.
Before you contact support
- Check account notifications: many questions are answered by recent alerts and transaction details.
- Use trusted channels: call known numbers from this page, not links from unverified messages.
- Avoid sensitive data in email: do not send full card numbers, passwords, or one-time verification codes.
FAQ: contacting a financial service team
What information should I include in a support request?
Include your name, preferred callback channel, product area, and a short description of the issue with date/time context if relevant.
How do I report suspicious account activity?
Call support immediately using official numbers and request account protection steps. Follow up through secure in-app or authenticated channels.
Can business and personal requests use the same form?
Yes, but selecting the correct topic helps us route your message to the right specialist more quickly.
Where should I go for online dashboard login support?
Start on our login page and contact support if you cannot access your account after verification steps.